Job Title Customer Services Assistant

Reporting to: Customer Services Manager

Place of Work: Marlborough, Wiltshire

We are looking for someone to join our Customer Service Team in a full time role, Monday to Friday.  It is a team of three working alongside our showrooms, answering telephone calls and e mails, assisting customers in their fabric and accessories choices, processing orders and payments whilst fulfilling other administrative duties.

Primary Responsibilities

• Answering and fielding calls, helping with customer enquiries.
• Answering e mails as allocated in the [email protected] inbox by the customer services manager.
• Order processing of UK and Overseas orders, communication with clients in relation to orders.
• Processing sample requests.
• Contact website customers directly experiencing difficulty with online payments, run daily checks to monitor.
• Assisting in Marlborough Showroom when appropriate, open days and virtual.
• Good communication with Production, Despatch, Showrooms to ensure excellent knowledge base of all areas relevant to Customers

Key Interfaces

• Customer Service Manager
• Managing Director
• Customer Service Team
• Despatch Team
• Production Team
• Showrooms, London and Marlborough
• Fermoie Customers

Key Skills

• Customer Service Skills
• Understanding of Fermoie process and Brand, in depth knowledge of Fermoie catalogue
• A fast learner, with excellent organisation and administrative skills
• Communication
• Presentation, in person and online
• Attention to detail
• A keen interest in interior design and understanding of colour
• IT confidence in Word and Excel

What you’ll get

• Starting salary of £22k rising to £23 on passing probation (usually 3 months)
• 25 days holiday plus bank holidays.
• Company Nest Pension Scheme
• Company Healthcare Scheme
• Generous Staff Discount

How to apply: Please send CV and covering letter to [email protected]

Deadline: 17th June 2022

About the Company

Fermoie is an innovative textile designer and manufacturer.  We design print and sell beautiful bespoke fabrics and accessories.

We create original fabrics; from weaving, dying and inspirational first studio drawing to a unique take on original printing, alongside delightful home accessories which bring our fabrics to life.

Creative thinking, unparalleled care and the highest of quality are intrinsic in all we do.  We are a small and close knit team, with our design and manufacturing operations located in Marlborough, and flagship showroom in London.