Frequently Asked Questions
Fabric orders are shipped in 7 working days.
Cushions and lampshades are available for purchase in our showroom. Online cushion and lampshade orders will be shipped within 4 weeks.
Samples are shipped within 24 hours Monday – Friday.
We print to order with a minimum of 4 meters. If you require less than this, please click here to email Customer Services to see if the stock is available.
There is no minimum order for cushions or lampshades.
Yes. Samples are available in our showrooms and online.
All fabrics are printed to order with just samples on offer from our Pimlico Showroom. In our Marlborough Showroom, along with samples, there are also colour trials, end of roll and archive fabrics available for immediate purchase.
Current catalogue lampshades and cushions are available from stock in our Pimlico Showroom.
From time to time Fermoie does archive items from our catalogue; to check availability, please contact Customer Service at firstname.lastname@example.org
You can reset your password under ‘Your Account’ section, under ‘Account Details’ https://fermoie.com/my-account/edit-account/
In the US Fermoie work exclusively through a number of carefully chosen independent showrooms and retail outlets, not working directly with designers. Please see the list of all of those with whom we work here.
Before placing your order, we recommend you seek the advice of an upholsterer or a curtain maker.
Our fabrics are suitable for curtain making, upholstery, fabric walling and all interior use.
The Martindale Rub tests for our fabrics are as follows:
- 100% Cotton – 40,000
- 100% Linen – over 20,000
- Union of Cotton and linen – 29,000
The lighter cloths used in the making of our lampshades have a lower rub test result making them unsuitable for upholstery.
We strongly advise ordering samples before meters of fabric as colours may differ when viewed on screen. Our use of natural fibres, pigments and traditional printing methods means that it is not always possible to give an exact colour or impression match to your sample. Our quality control is such that we would never send a product of which we were not proud nor confident that the match is good.
All fabrics are designed and printed in our own Studio and factory in England.
We suggest up to a 60 Watt bulb is suitable and we recommend a use of LED bulbs for better energy efficiency.
No. 15 sizes are offered online across 59 colourways.
All lampshades are made with UK fittings unless otherwise specified, European and US fittings are available. As standard, 4.5 and 6″ base diameter come with a candle clip fitting, 8 and 10″ plus our tall shades with a fixed gimbal, larger sizes with a duplex supplied with the appropriate shade carrier.
From time to time Fermoie does archive items from our catalogue, to check availability, please contact Customer Service at email@example.com
We can supply the wiring to Europe, but we are unable to ship to the US.
All lampshades are designed and made in our own Studio and factory in England.
If you do not see the cushion in your favourite fabric, you can order custom cushions in any fabric from our catalogue as long as the order is for 4 in the same fabric.
Cushions shown online can be offered individually.
No, we can’t. Our cushions come in 5 sizes:
- Small Square 43 x 43 cm
- Large Square 54 x 54 cm
- Small Oblong 43 x 34cm
- Large Oblong 54 x 34cm
All accessories are designed and made in our own Studio and factory in England.
Dry clean only, the pad can be removed prior to cleaning.
Yes, we ship anywhere in the world. Prices are allocated upon you selecting the delivery country.
Delivery charges will be set upon you selecting a delivery country when ordering online. They will also depend on cart total value.
Samples are sent via Royal Mail. Fabrics, Cushions and Lampshades are sent using our chosen courier. You’ll receive a tracking link in your confirmation email.
Samples should arrive in the UK in 1-3 days whilst UK shipments using our chosen courier are for next day delivery. Overseas shipments will take 3-5 working days.
Orders to be shipped overseas will not attract UK taxes. The recipient of the goods should expect to be invoiced for local taxes before delivery. For deliveries to Europe, an additional 12.5 EUR or 12,5% of the value of goods will be charged by the courier for administration.
Samples sent via Royal Mail are not trackable. Fabrics, Cushions and Lampshades sent via courier can be tracked using the number sent in your shipping confirmation email.
Once goods are shipped, it is not possible to change the delivery address.
Yes, for all goods shipped by a courier a signature is required on delivery.
Stock of lampshades and cushions is available in our showrooms for collection. If you have ordered online or via customer services, and requested collection, our showroom teams will be in touch as soon as your goods are ready to be collected. You may also allocate Click and Collect when placing your order.
Yes, with written authorisation of the person who ordered, a named 3rd party can collect on your behalf.
Yes, goods can be returned for a refund or exchanged within 14 days of receipt. Note that goods need to be in original packaging and perfect condition. Fabrics printed to order will incur a 25% stocking fee.
There are two options:
- Goods can be returned to our showrooms in person
- Or by Royal Mail / Courier to our warehouse: Returns Department, Unit 4, 8 Hertford Court, Hertford Road, Marlborough SN8 4AW, United Kingdom
Please include the original Packing Slip noting your reason for return.
The cost of return is covered by our customer. We recommend you use tracked delivery.
Fermoie will undertake to collect any faulty goods delivered.