FAQs

Interior fabric and wallpaper orders are shipped in 7 working days, indoor-outdoor fabrics within14 working days from receipt of order.

Cushions and lampshades are available for purchase in our showroom. Online cushion and lampshade orders will be shipped within 4 weeks.

Samples are shipped within 24 hours Monday – Friday

We print to order with a minimum of 4 meters. If you require less than this, please click here to email Customer Services to see if the stock is available.

There is no minimum order for cushions or lampshades.

Yes. Samples are available in our showrooms and online.

Yes, returnable samples are available. Please contact Customer Services at info@fermoie.com

All fabrics are printed to order with just samples on offer from our Pimlico Showroom. In our Marlborough Showroom, along with samples, there are also colour trials, end of roll and archive fabrics available for immediate purchase.

Current catalogue lampshades and cushions are available from stock in our Pimlico Showroom.

From time to time, Fermoie archives items from our catalogue. To check fabric availability, please view our Archive Fabrics collection here.

For other items, please contact Customer Service at info@fermoie.com

Purchases can be made on our website for shipping worldwide. Fermoie is represented via a number of Showrooms in many countries:

• North American Stockists
• European Stockists
• Rest of World Stockists

You can reset your password under ‘Your Account’ section, under ‘Account Details. https://fermoie.com/account

Fermoie offer accounts to UK-based Interior Designers, Architects, Makers, Hotels and Restaurants. Register for a Trade Account by completing this form.

In the US Fermoie work exclusively through a number of carefully chosen independent showrooms and retail outlets, not working directly with designers. Please see the list of all of those with whom we work here.

Before placing your order, we recommend you seek the advice of an upholsterer or a curtain maker.

Our fabrics are suitable for curtain making, upholstery, fabric walling and all interior use.

The Martindale Rub tests for our fabrics are as follows:

• 100% Cotton – 30,000
• 100% Linen – over 25,000
• Union of Cotton and Linen – 20,000

The lighter cloths used in the making of our lampshades have a lower rub test result making them unsuitable for upholstery.

We strongly advise ordering samples before meters of fabric as colours may differ when viewed on screen. Our use of natural fibres, pigments and traditional printing methods means that it is not always possible to give an exact colour or impression match to your sample. Our quality control is such that we would never send a product of which we were not proud nor confident that the match is good.

All fabrics are designed and printed in our own Studio and factory in England.

Roll length: 10 meters | 11 yards 

Roll width: 67cm | 26 3/8 inches

Wallpaper orders will be printed and shipped within seven working days.

No – With our wallpapers, we have faithfully translated our beloved fabric designs in all their depth, intricacy and mystique – something many believed was impossible.  

Through evolutions in printing technology, and the painstaking work of our studio and production teams, our wallpapers maintain perfect visual harmony and design integrity across our collections, and also stand as beautiful, desirable products in their own right.

If on examining them you are still left wondering exactly how it was done, we will consider our success complete. 

The patterns are an exact match. The colours have been carefully developed in our design studio to colour match in natural daylight. 

We would recommend ordering a wallpaper sample to make sure that your chosen colour matches in your particular prevailing light. 

We are translating all our fabric designs into wallpaper.As this is a careful and time-intensive process we will be launching further patterns each Spring and Autumn until 2027 to bring you every Fermoie fabric pattern as a wallpaper.

As with our fabrics, we use only water-based ink; our printing machines are designed to use every drop to minimise waste. The exact ink we use is UL ECOLOGO® GREENGUARD GOLD certified to standards for low chemical emissions into indoor air.

Yes. Our wallpaper is printed to order, allowing us to minimise waste and support our sustainability manifesto – tread lightly on the Earth.

We strongly recommend hiring a professional decorator to obtain the best results.

For best results, walls should be smooth, dry, and free from dust, grease, and any contaminants that may affect adhesion or cause staining.

All existing wallpaper, backing, and lining paper must be fully removed, and any holes, cracks, or surface imperfections should be filled and sanded as required. 

Powdery, flaky, or highly absorbent surfaces should be scraped back and treated with a high-quality primer sealer, applied according to the manufacturer’s instructions. Allow to dry thoroughly before proceeding. 

Previously painted surfaces should be washed, lightly sanded to create a key, and sealed with a primer as above. 

We recommend using good quality medium-to heavyweight lining paper (approximately 1200–1400 grade) for optimal results. 

We strongly recommend cross lining the walls prior to installation. For photography we used Wallrock smooth lining paper.

With Fermoie wallpaper, you can paste either the paper or the wall, whichever method you prefer. Use a mid-weight, good-quality paste for the best results.

Smooth out bubbles with a wallpaper brush or plastic smoother. Trim top and bottom edges with a sharp blade. 

Our wallpaper is lovingly crafted and highly durable, especially when treated kindly. To clean it, simply wipe gently with a lightly moistened cloth. The wallpaper is not washable or scrub resistant.

All the fabrics are produced on a new, specially woven basecloth made from 100% recycled plastic bottles. Our Indoor-Outdoor collection is printed using the same screens and pigments as our fine interior fabrics, the collection is made without PFCs, PFAS and other harmful ‘forever chemicals’.

Several families of synthetic organic chemicals, including PFCs, PFAS, PFAS and PFOA, are commonly used to make fabrics water-repellent and stain-resistant. Their exact structures differ slightly, but they’re all virtually indestructible and persist almost indefinitely in the environment – hence the term ‘forever chemicals’.

23 design/colourways in a selection of our iconic interior fabrics designs; Shell Grotto, Poulton Stripe, York Stripe, Sicily, Strie, Rabanna, Wicker and Orchard Stripe.

It’s woven in the same construction as our cotton twill.

No. It has the same soft, natural feel as our interior fabrics.

Yes, like all Fermoie fabrics, they’re made entirely in-house using our own basecloth, proprietary colour-mixing and production techniques.

For years, customers (particularly in the US) have been asking us when we’ll produce fabrics they can use outdoors as well as in. We’ve always politely but firmly replied that we’d do so just as soon as we could translate the look and feel of interior fabrics authentically and sustainably. It’s been a long, painstaking process, but through patience, innovation, careful development and strict adherence to our founding values, we’ve finally achieved it

Most water- and stain-resistant fabrics contain ‘forever chemicals’ from the PFCs and PFAS families. These materials are not compatible with our founding sustainability values and we were not prepared to compromise. We have taken the time to develop and perfect a fabric composition that gives the performance and longevity our customers demand, while avoiding the use of these harmful substances.

All these chemical families are toxic to wildlife and humans, even at very low concentrations, and are associated with a range of health problems, including various cancers, hormone disruption, liver and thyroid disorders, reduced vaccine effectiveness, reproductive harm and abnormal foetal development. Because they’re so persistent, they also bioaccumulate, which means they’re passed along the food chain, with whatever is at the top (usually us) most seriously affected.

For more details on these chemicals and the relevant international regulations, please refer to the Technical Data Sheet.

In practical terms, very little, but to maximise their performance and longevity, treat them as you would our interior fabrics. The most important things customers need to be aware of are:

• These fabrics are water-resistant but not fully waterproof
• Care should be taken to avoid stains, particularly from oily substances. There’s currently no means by which we, or anyone else, can make fabrics fully stain-proof without using ‘forever chemicals’

We don’t recommend it.As with most outdoor textiles, they will last much longer and retain their colour better if stored indoors when not in use, particularly during periods of strong sunlight, rain, cold, or damp weather.

Our Indoor-Outdoor fabrics can be machine-washed or dry-cleaned.

• Machine-washing: We recommend using mild liquid detergent. Run a full load and wash on a short, cool (30C/86F) cycle. Hang to dry.
• Dry-cleaning: We recommend using a professional dry cleaner

No. Bleach will discolour or remove the pigments in the fabric.

Yes. Like all outdoor fabrics, ours will need some TLC during their lifetime to maintain their water repellency. We recommend using a PFAS/PFC-free waterproofing solution: our preferred product is TX Direct spray-on its available online and at most outdoor shops.

Upholstery, curtains and cushions, indoors or outdoors.

The fabrics have a Martindale rub test score of 40,000.

We aim to dispatch Indoor-Outdoor fabrics within 14 working days from receipt of order.

4 metres.

Many visitors to our Showroom bring their lampbase to try with different sizes of shades. Our team are happy to guide you if you were to send photographs and dimensions.Please contact londonshowroom@fermoie.com

We suggest up to a 60 Watt bulb is suitable and we recommend a use of LED bulbs for better energy efficiency.

No. 15 sizes are offered online across 59 colourways.

All lampshades are made with UK fittings unless otherwise specified, European and US fittings are available. As standard, 4.5 and 6″ base diameter come with a candle clip fitting, 8 and 10″ plus our tall shades with a fixed gimbal, larger sizes with a duplex supplied with the appropriate shade carrier.

From time to time Fermoie does archive items from our catalogue, to check availability, please contact Customer Service at info@fermoie.com

We can supply the wiring to Europe, but we are unable to ship to the US.

All lampshades are designed and made in our own Studio and factory in England.

If you do not see the cushion in your favourite fabric, you can order custom cushions in any fabric from our catalogue as long as the order is for 4 in the same fabric.

Cushions shown online can be offered individually.

No, we can’t. Our cushions come in 4 sizes:

• Small Square 43 x 43 cm
• Large Square 54 x 54 cm
• Small Oblong 43 x 34cm
• Large Oblong 54 x 34cm

All accessories are designed and made in our own Studio and factory in England.

Dry clean only, the pad can be removed prior to cleaning.

Yes, we ship anywhere in the world. Prices are allocated upon you selecting the delivery country.

Delivery charges will be set upon you selecting a delivery country when ordering online. They will also depend on cart total value.

Samples are sent via Royal Mail. Fabrics, Cushions and Lampshades are sent using our chosen courier. You’ll receive a tracking link in your confirmation email.

Samples should arrive in the UK in 1-3 days whilst UK shipments using our chosen courier are for next day delivery. Overseas shipments will take 3-5 working days.

Orders to be shipped overseas will not attract UK taxes. The recipient of the goods should expect to be invoiced for local taxes before delivery. For deliveries to Europe, an additional 12.5 EUR or 12,5% of the value of goods will be charged by the courier for administration.

Samples sent via Royal Mail are not trackable. Fabrics, Cushions and Lampshades sent via courier can be tracked using the number sent in your shipping confirmation email.

Once goods are shipped, it is not possible to change the delivery address.

Yes, for all goods shipped by a courier a signature is required on delivery.

Stock of lampshades and cushions is available in our showrooms for collection. If you have ordered online or via customer services, and requested collection, our showroom teams will be in touch as soon as your goods are ready to be collected. You may also allocate Click and Collect when placing your order.

Yes, with written authorisation of the person who ordered, a named 3rd party can collect on your behalf.

Yes, goods can be returned for a refund or exchanged within 14 days of receipt. Note that goods need to be in original packaging and perfect condition. Fabrics and wallpapers printed to order will incur a 20% restocking fee.

There are two options:

1. Goods can be returned to our showrooms in person
2. Or by Royal Mail / Courier to our warehouse: Returns Department, 4 Hertford Court, Hertford Road, Marlborough SN8 4AW, United Kingdom

Please include the original Packing Slip noting your reason for return.

The cost of return is covered by our customer. We recommend you use tracked delivery.

Fermoie will undertake to collect any faulty goods delivered.