Privacy Policy

Last updated: June 2026

Fermoie Limited (“Fermoie”) is committed to safeguarding personal information and acting in accordance with your privacy rights.

This policy outlines all our activities involving the storing, processing, use and sharing of personal data that identifies you or is associated with you. We collect this information based on the actions you take on the website.

Fermoie is the data controller, registered with the UK Information Commissioner’s Office, of the personal data we collect and process. If you need to contact us to talk about personal data privacy, you can get in touch by contacting info@fermoie.com

Our Head Office address is Unit 8 Hertford Court, Wiltshire, Marlborough SN8 4AW, United Kingdom

What type of personal data do we collect?

• Name
• Email Address
• Information about products you have looked at or added to your basket.

We may collect other data about you depending on the type of service we provided you with in the past, e.g., if you are a customer, we are also likely to hold the following details:

• Organisation
• Payment and transaction method (we do not store nor have access to your card details used for payment)
• Address
• Telephone number

How do we collect your data?

You directly provide Fermoie with most of the data we collect. We collect data and process it when you:

• Subscribe for a newsletter or place an order for any of our products or samples.
• Voluntarily provide feedback via email.
• Use or view our website via your browser’s cookies. You have an option to use our website without giving us any of this data by simply changing your browser settings, this may however impede some of the interactive functionalities and your overall experience.
• Purchase products via our website.

How will we use your data?

Where you have consented to receive marketing communications, or where permitted under applicable law, we will use your personal data to let you know about products which we deem to be of interest to you, or you have expressed an interest in via newsletter signup, transactions or online interactions, e.g. page views or clicks.

Fermoie stores your data in our database in order to:

• Administer and process your order
• Manage your account
• Email you with special offers on other products and with the content we think you might like

When we process your order, our selected payment processor may send your data to credit reference agencies to prevent fraudulent purchases.

Information we share with third parties

We will not sell, distribute or lease your personal information to third parties.  We may share your personal data (but only the necessary personal data) with:

1. Our external advisors and trusted partners, who need it to carry out their responsibilities. This includes:

• courier companies who are providing delivery services
• payment service providers
• external service providers and consultants
• CRM, email marketing and automation platforms

2. Buyers of our business, pursuant to a merger or acquisition of our business.
3. Law enforcement agencies, regulators, intelligence services and other parties for legal reasons.

We do not share personal data with other businesses that want to use your information for promotional services, and we do not transfer your personal data to an entity outside the UK unless we are entitled or obliged by law to do so.

International transfers

We may contract with external third parties who are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK.

We may transfer your personal data where it is necessary for the performance of a contract between you (as the data subject) and us (as the data controller); for example, in order to fulfil an overseas order. However, when we otherwise transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
• Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

Please contact us on info@fermoie.com if you want further information on the specific mechanism used by us when transferring your personal data out of the UK. 

Lawful basis for sharing your personal data

The lawful basis which we rely on to use your personal data are as follows:

• To perform a contract we have with you;
• Necessary for our legitimate interests (such as debt recovery, and to study how customers use our products and services, to develop them and grow our business); and
• Necessary to comply with a legal obligation.

Recruitment

We will use the information you provided in the job application or enquiry, coming either from Fermoie careers page or other external websites, to consider you for employment. We will keep your information for future consideration unless you tell us otherwise. This data will be handled internally and in confidence.

Marketing

Fermoie would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to withdraw your consent and stop Fermoie from contacting you for marketing purposes, you can do so by selecting the unsubscribe option available on each email or alternatively you can contact us at info@fermoie.com

If consent is withdrawn, we may still use your personal data to fulfil any contract we have with you (Article 6 of the GDPR which covers the necessity of personal data processing for a contract).

What are your data protection rights?

We are committed to abiding by all data protection laws in the countries in which we operate.

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data from us.
• The right to rectification – You have the right to request that Fermoie correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure – You have the right to request that Fermoie erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to Fermoie processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that Fermoie transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@fermoie.com, call us at 01672 513723 or write to us: 8 Hertford Court, Marlborough, Wiltshire SN8 4AW, United Kingdom.

If you are unhappy with how we collect, use or process your personal data, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

You can contact the ICO via:

Website: https://ico.org.uk/

Telephone: 0303 123 1113

Privacy policies of other websites

Fermoie website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Fermoie keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated in June 2026.

Contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

info@fermoie.com

Call us at: +44 (0) 1672 513723

Or write to us: 8 Hertford Court, Marlborough, Wiltshire SN8 4AW, United Kingdom

Cookies

Last updated: June 2026

This is the Cookies Policy (the "Policy") for Fermoie Ltd, accessible from https://fermoie.com/. To make this site function properly, we sometimes place small data files called cookies on your device. These cookies are downloaded to your computer to improve your browsing experience as well as other purposes that are outlined in this Policy.

This Cookies Policy explains how Fermoie Ltd uses cookies and similar technologies across our website and services between you ("user," "visitor," "you," or "your") and this Website administrator or operator ("administrator," "operator," "we," "us," or "our"). This cookies policy page describes what cookies are, what information they gather, why, and how they're being used by Fermoie Ltd and any of its related products and services (the "Services"). We will also share how to control and disable these cookies and withdraw consent to collect cookies. However, please know that these actions may downgrade some aspects of this site's functionality.

For further information on how we use, collect and manage your personal data and information, see our Privacy Policy.

What Are Cookies

Cookies are small pieces of data stored in text files saved on your mobile device or computer when you visit a website. Cookies allow the website's server to record and store your actions and preferences, such as login information, user history, language settings, font settings, colour settings, and other display preferences, over a particular period.

Cookies ensure visitors do not have to continuously re-enter their details or information whenever they revisit the site or surf between pages.

Cookies are used to remember your preferences for single visits through sessional cookies or multiple repeat visits through permanent cookies.

How We Use Cookies

Cookies are essential for our website to function optimally and enhance website performance for a better user experience. The website administrator(s) controls all cookies used on the site and grants third parties access for statistics and analytics purposes. Cookies are needed to identify visitors and remember their site actions and online behaviours.

We use cookies for various reasons, which are explained in detail below. Please know that cookie-related information is not used to identify you personally.

How to Control Cookies

You can control and/or delete cookies on your mobile device or computer and adjust your browser settings to prevent cookies. Users can withdraw consent to collect cookies on the website. You can also determine whether you want to agree to the site's use of cookies through the cookie consent banner. However, doing this may cause you to repeat your preferences every time you visit the site manually, and some of the site's services and functionality may not work optimally.

Disabling Cookies

You can disable cookies setting by adjusting the option on your browser settings (see your browser "Help" for more details). However, please be aware that the act of disabling cookies will affect your visit's functionality and the use of this website and many others. Unfortunately, disabling cookies will usually result in also disabling certain functionality and features of this site. In most cases, there are no website standard options for disabling cookies without completely disabling the functionality and features they add to the site. It is recommended that you enable cookies for optimal site functionality and service.

The Cookies We Use

Sessional Cookies

Sessional cookies are temporary cookies that are operational during your visit and expire when the user closes the browser.

Permanent Cookies

Permanent cookies store and retain your site preferences on your mobile device or computer even after you close the browser or your mobile device or computer.

Necessary Cookies

Necessary cookies allow the website to provide a better user experience when navigating the website, its services, and features. These cookies allow us to recognize if you have created and logged into an account to access site content.

Functionality Cookies

Functionality cookies allow the website to operate optimally, following your site preferences for future visits. These recognize your site username and customizations.

Analytical Cookies

Analytical cookies allow first-party and affiliated third-party services to collect and store aggregated sate for statistical and analytical purposes on how our visitors use the website. While these cookies respect visitors' privacy and personal information, they optimize the user experience.

Account Cookies

These cookies will help us manage the signup and general administration of creating or opening an account opening. These cookies may be deleted when you log out but sometimes remain afterwards to remember your site preferences.

Login Cookies

We use login cookies to remember your Login details and prevent you from logging in every time you visit a new page on the site. These cookies are often cleared when you log out to secure your account information and privacy and prevent access to restricted features.

Email newsletters Cookies

This site uses cookies to offer newsletter or email subscription services and cookies and remember if you are already registered or subscribed to show specific notifications or features reserved for subscribed/unsubscribed users.

Orders-processing Cookies

We use cookies to store and remember your payment orders on our e-commerce or payment facilities for proper payment processing.

Survey Cookies

We periodically issue our users surveys and questionnaires to provide interesting insights, helpful tools or understand their preferences or opinions more accurately. These surveys may use cookies to remember participants or to generate accurate results even after you change pages.

Forms Cookies

We use cookies to remember your details for future correspondence when you submit information through forms like contact or comment forms.

Site Preferences Cookies

To provide you with a beautiful user experience and site interaction, we use cookies to provide the functionality to set your site preferences when you use it.

First-Party Cookies

First-party cookies are the cookies explained above that are set by the website.

Third-Party Cookies

In some cases, the website uses cookies provided by trusted third parties that serve content or render advertising and analytics services on this website. The following section explains the third-party cookies you may encounter while using this site.

This site uses Google Analytics, one of the most trusted analytics solutions on the global web, to understand how you use the site and ways to improve your site experience. As a result, these cookies may track your use of the site, time spent on the site, and its pages to allow us to continue producing engaging content. For more information on Google Analytics cookies, we refer you to see the official Google Analytics page: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

We periodically test new features and make subtle changes to our site's user interaction. Cookies may be used to provide you with a consistent experience on the site and understand our user's preferred optimizations.

We use cookies to track and understand the statistics about the number of visitors that make purchases for the products that we sell. This allows us to accurately make informed business and market predictions that monitor our advertising and product costs to ensure the best equilibrium price.

We use Google AdSense service, which uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times a particular ad is shown to our users. For more information on Google AdSense, we refer you to see the official Google AdSense privacy FAQ: https://support.google.com/adsense/answer/3394713

We rely on adverts to offset the running costs of this site and generate revenue for further development. We use behavioural advertising cookies to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your specific interests and presenting similar interests.

Several partners advertise on our behalf, and we use affiliate tracking cookies to determine the number of our customers that visit the site through each of our partner sites to credit them appropriately. Where applicable, these cookies allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

We use cookies for social media buttons and/or plugins on this site to connect with your social network in different ways. These cookies also allow us to track social network users when they visit our site or share content using a tagging mechanism provided by those social media sites.

Amendments and Modifications

We may update this Cookies Policy from time to time to reflect changes in legal requirements, technology, or the way we use cookies. Any updates will be posted on this page together with the revised ‘Last Updated’ date at the top of this policy page.

Please check this page regularly for updates. When you first visit our website, you will be given the option to accept or reject non-essential cookies through our cookie consent tool. Non-essential cookies, including analytics and advertising cookies, will only be placed on your device where you have given your consent.

You may withdraw or update your cookie preferences at any time by using the cookie settings available on our website.

Essential cookies required for the operation and security of the website do not require consent and will remain active.

Changes to our cookie policy

Fermoie keeps its cookie policy under regular review and places any updates on this web page. This privacy policy was last updated in June 2026.

Contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

info@fermoie.com

Call us at: +44 (0) 1672 513723

Or write to us: 8 Hertford Court, Hertford Road, Marlborough, Wiltshire SN8 4AW, United Kingdom